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24
Mar

COVID-19 Update

New Zealand is now at COVID-19 Alert Level 4

The Government’s definition of “essential services” in relation to P&F Global’s operation is that we are part of the supply chain related to:

“Building and construction related to essential services, critical infrastructure, or immediately needed to maintain human health and safety at home/work”.

We will therefore remain available to service the supply network for these essential services and critical infrastructure work. Before supplying any products, we must receive confirmation that the product is required for the continued safe operation of essential services.

What this means for you

  • Dispatch can still take place from locations in Auckland, Christchurch and Invercargill when the product is confirmed as necessary for the supply of essential services
  • If required, we can still allow pick up from the Invercargill dispatch centre
  • Please call ahead to make a plan as specific procedures have been put in place and these must be followed

Our Sales team are now supporting you remotely

Following best practice guidelines the way our Account Coordinators and Territory Managers work has changed.

Our Account Coordinators are working remotely from home. They are processing orders, answering phones and talking on live chat as normal.

Our Territory Managers will suspend their visits to customers and will now support you remotely.

We are working on innovative digital support and training so watch this space for some new features. All normal contact points are still operating.

Please note that how we are now working and the level of service we can provide may change in the coming days as we all adapt to working within COVID-19 Alert Level 4 conditions.

Contact us

Through all normal means of communication

We appreciate your patience and your support as we all work through this together to ensure everyone who works with us is safe, while we play our part in preventing the spread of Coronavirus COVID-19.

Further Information

For any information on COVID-19, please visit the New Zealand Government COVID-19 website or call Healthline on 0800 933 733.

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